Help

If none of this answers it, write to us and a person will reply.

For designers

Who gets paid?: You do, directly. Each shop is its own Stripe account, so money from a sale lands with the designer, not with us. We take 8% of it, on pattern sales and membership payments alike. Stripe’s processing fee is yours on top, because you are the merchant.
Can I bring my patterns from somewhere else?: Yes. Upload your PDFs and set your prices. Nothing stops you selling the same patterns elsewhere at the same time.
What stops people sharing my PDFs?: Every download is stamped with a watermark tied to the buyer and logged, so a leaked file can be traced back to the account it came from. It is not DRM and it will not stop a determined copier, but it makes casual resharing traceable.
Do my customers need an account with you?: They need one login, which works across every Loopstore shop they buy from. Their library follows them, so a maker who buys from three of your peers still has one place to read.
Can I use my own domain?: Yes. Until you point one at us, your shop lives at yourname.loopstore.shop.
What happens if I leave?: Export your customer list and your patterns and go. Your customers are yours; we do not email them without you.

Where are my patterns?: Everything you have bought or unlocked is in your library, grouped by the shop it came from. One login covers every Loopstore shop.
I cannot find my download: Buying a pattern gives you the PDF to keep; open it from your library and download it again whenever you like. A membership gives you reading access rather than the file.
My sign-in link did not arrive: Links expire after an hour and work once. Ask for a fresh one, and check your spam folder — the first one often lands there.
Cancelling a membership: Manage or cancel from your subscriptions page, which opens Stripe’s customer portal. You keep access until the period you have paid for ends.